All EEC Engineering’s instruments carry a “One Year Comprehensive Warrantee” against any defects in materials or workmanship.
EEC’s products are rugged in design and most of the sensitive components are epoxy-sealed to withstand any variations in temperature, humidity and transit shocks. Generally, they give several years of trouble free service. These instruments do not require periodic calibration.
In the very unlikely event of a problem with our instrument, we advise our customer to send it our office at Carriage Court CA; or, to the Authorized Dealer closest to you. It is not feasible to send a trained technician to distant places for repair/service work; as it is difficult to carry all possible spare parts and testing / calibration equipment to the user’s place.
As soon as the instrument is with us, we promptly attend to it. Most faults are set right within a few hours; while some may take 48 hours. Thereafter, we send back the instrument by the same mode of transport, as sent to us.
As a Company policy, we manufacture both instruments that are light in weight and compact enough or heavy ones to be sent by Registered post parcel or leading Courier Service.
Our team of qualified professionals are always available at your call to render prompt and efficient after-sales-service, if ever the need arises. Because of the high reliability of our instrument, less than 0.5% of the instruments supplied by us have ever needed service during the first 3 years of operation.